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Updated June 2013 – We recently reviewed MyFax Internet fax service. Not surprising it was a good experience. MyFax has been in business for a while and also offers corporate fax services under the name Protus IP. Read on to see the full MyFax review. Try MyFax FREE for 30 Days Now with a free iPhone app for faxing. Important Note: MyFax was purchased by eFax owner J2 in 2011. This could mean a hit to the service & reliability of MyFax though the jury is still out. MyFax was an outstanding service for a long time. We’ll have to wait and see. If you want high end corporate faxing consider eFax
Who is MyFAX MyFAX is owned by ProtusIP, a Canadian company that has been around for at least 4 years. They offer b UPDATE! MyFax has also rescently added My1Voice virtual PBX service that offers the same high quality standards you find with MyFax. We’ll cover this in another revew. For more info on this try My1Voice FREE for 30 days! Sign-up is relatively easy for MyFax. They accept the following credit cards
You can choose from Local and Toll free numbers at no extra charge. Your fax number, User ID and a link to “click here to set your password ” You must do this or you will not be able to log in. This email also shows their support information. This e-mail address is being protected from spam bots, you need JavaScript enabled to view itand their phone number un the US and UK. The welcome mail also has a link to a 3 minute tutorial. Free signup Now a Free Trial with MyFax and No Hidden Fees with MyFax.com, and they really mean it. With many online services these little extra hidden fees will kill you. Not so with Myfax.Visit MyFax.com Log in to MyFax MyFax askes for you Login ID. This can be one of two things
Number Coverage MyFAX has very good local number coverage with most of the US covered. Note however in these days of constantly splitting area codes local numbers are not longer that important. MyFAX offers FREE Toll Free numbers which can be a big advantage by eliminating the fear of call cost to folks sending you faxes. (please note: if you receive international faxes you MUST get a local number as Toll Free numbers do not work internationally EXCEPT for Canada. Visit MyFax.com for full feature set list -
Whether you want your faxes or JUST notifications delivered to your email (in case you only want to manage and view your faxes online at myfaxcentral
User administration is straight forward and allows you to set up different users and choose the format you want to receive faxes in PDF or TIFF NOTE! These users will cost additional monthly fees. MyFAX Online Faxing Interface MyFAX has just about the Best online faxing interfaces of any of hte Internet faxing services. It is very simple to use. It looks pretty much like most email clients in the market with quite a few bells and whistles to boot. Although the online faxing interface is packed with power MyFAX nicely hides the advanced feature so they don’t get in the way of day to day faxing. This interface is great when you’re on someone else’s machine and need to get a fax or if you simply don’t want to search through your emails for your faxes. MyFAX Pricing $10 a month for 200 received faxes and 100 sent faxes |
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1 positive user reviews 
5 negative user reviews.
Anyone try MyFax yet? I’ve been using a small local service but I’m moving and need to get a local number in St. Louis
[...] MyFax – RapidFAX – RingCentral – Nextiva [...]
I have had nothing but problems the my MYFAX account. It really sticks to invest in printed material with your fax number on it, then to have problems, I find that 1/2 of the time the faxes do not come through, my customers have to send multiple times and in some cases there is a time deadline and myfax has left me hanging and trying to find another way for my customers to send me docs. When the faxes do go through the time from time it was sent to when I can retrieve is always different.
A colleague has efax and doesnt have the same problems.
myfax may be sufficient for personal use but dont rely on it for business.
12/13/2010
Be careful to make sure that when you cancel your subscription to Myfax that you get a confirmation email that account has been cancelled because it looks like a trap.
Editors note. Always be sure to mark down the date your trial ends! In fact mark down the date 5 days before it ends so you don’t forget. If you are billed after that contact the company and if within 30 days they will usually credit you if you’ve not used it a lot
My business has used Myfax for the past three years. The service was okay at first, although there were a handful of people unable to send faxes to our Myfax number. When I called support to inquire why this was happening, I was told that the sender must be using an older model fax machine that takes a long time to transmit a fax, which results in the myfax server dropping the connection.
However, in the past few months, the number of calls I’ve received telling me our fax machine not working has increased greatly. Yesterday, I was unable to receive ANY faxes through our Myfax number so I tried sending a test fax to myself. I never received any confirmation that it went through but I also didn’t receive one saying it DIDN’T go through.
I called our phone company thinking it was a problem with the phone line. They tested it and said it was working fine. I logged into our Myfax account online and my account showed that my test fax had been SENT but yet I had received no confirmation email.
I went to the support section of their website and the following message was posted down in the middle of the page:
“We are currently experiencing a delay in the delivery of outbound faxes. Outbound fax submissions will be processed; it is not necessary to re-submit. We are also experiencing an interruption in service which may prevent your use of our inbound fax services at this time. Our engineers are aware of the issue and are working to resolve the issue as quickly as possible.”
I was incredibly irritated that we weren’t notified of this. It isn’t even on the main page when you log in. Our office has to meet frequent deadlines using faxes. I would expect Myfax to send out an email alerting their customers that the service has stopped working — especially since one of their sales pitches is that you can forward your local number to their toll free number so you don’t have to change all of your letterhead, contact info, etc. So I had my working fax number forwarded to their NONworking fax number and did not discover it until visiting their support section of the website.
I was paying Myfax $22.00 a MONTH for 400 incoming pages and 200 outgoing pages and $0.10 cents overage for each additional page.
I decided to do a lot of research and ending up going with Extreme Fax. They only charge $3.99 per month for 600 pages whether it’s incoming OR outgoing and only $0.05 overage for each additional page.
I feel like I was completely ripped off by Myfax. Further, when I canceled my account online, they don’t give you ANY type of confirmation page or email you anything to prove you canceled your account. They simply disable your login, log you out and redirect you to their home page.