Updated November 2012
MetroFax is an 11 year old privately held company that offers Internet Fax. The sign up is fairly straight forward. They accept Visa, Mastercard and American Express. MetroFax is a great buy at $12.95 a month and sports a simple and excellent online interface. Screen shots at end of article.
News For November MetroFax
Metrofax BBB Rating Rises
News – Metrofax is now registered with the BBB. Metrofax’s rating has gone from A- to an A+. Overall they have had 4 complaints over 3 years, all resolved. That is pretty good! What does that mean to you? First it does not mean they are better than the other services. It does mean they commit to a high level of customer service. As a Better Business Bureau member MetroFax must commit to answering all complaints within a reasonable time period, set by the BBB. If you complain to the BBB they notify MetroFax and they have to respond or risk loosing their standing. Bravo to MetroFax and Good news for users.
MetroFax now has an iPhone App making it even easier for you to receive faxes no matter were you are.
MetroFax includes up to 10 additional email id’s per account. Additional email addresses are useful if you use your MetroFax account from multiple email accounts. For example, you can send a fax from either your business or personal email account or you can have up to 10 people in the office enjoy the benefits of MetroFax with no addition monthly fee.
You can also configure each additional email address to be used for sending only or to also receive any incoming faxes.
MetroFax has changed so many things I’m just going to list them out here and give you extend coverage later. Of these the most notable are the Expanded Network which directly positively impacts performance, the elimination of signup fees and the ability to change the header.
Pricing – Click for a 30 day Free Trail
Once you sign up for MetroFax you’ll recieve a Welcome Message.
This email will tell you how to Activate your account. Click on this link first. It takes you to a screen to change your password. This tnen takes you to a LOGIN screen where it asks for your ID and Password. One problem is they don’t tell you what your login ID is. I guessed it was the email id I signed up with and was correct. Not a big deal but something they should add to their welcome letter.
Once logged in you come to the Metrofax dashboard. The dashboard is VERY clean and easy to read. Easily one of the top interfaces I’ve seen to date.
Sending a Fax Online with MetroFax
You can add an attachment easily by browsing and easily pick from one of 5 styles of cover pages. Attachments are limited to 10MB and there are no custom cover pages, but do you really need that? If you do there are other services that offer custom fax cover pages .
Further down you can add more information for the cover page including a message. This message can be the entire fax if you are not faxing a document. If you don’t attach a file you MUST put a message on the cover page or it will not deliver the fax. But then, why would you want it too?
MetroFax now lets you send faxes direclty from Office 2007. This is a nice feature to have if you send lots of documents created in Office 2007
After that you can SEND NOW. It says Delivery options but it only offers send now.
See screen shots at the end of the article
Junk Faxes and Fax Spam
MetroFax also offers a Outlook plugin that will add a button to your Outlook toolbar labeled FAX.
As they are fond of saying you should compare the bottom line. With their new plan structure MetroFax has brought their excellent payment plan structure to a lower and upper price point. MetroFax. – $12.95/mo includes 1000 pages/mo. $0.03 per page thereafter.
New Interface Screen Shots for MetroFax. They have come a long way in making an easy to use Internet Fax service.
The new Inbox allows storage of up to 90 days of faxes, sorting and searching by date and multi-fax forwarding and management. Nicely done.
Updated for May 2011 the new outbox gives superior fax management tools to the previous version of up to 90 days of previously sent faxes.
You can sign up for a MetroFax free trial here.